DeskIn Help Center

How to fix black screen or blurry screen during remote connection?

Confirm whether the remote device connects to the display, and whether there is any abnormality in the remote display.

If the remote laptop is in black screen, please check if the display is folded. You need to unfold the display to use it.

Turn off rendering acceleration for remote windows;

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If the remote interface still in abnormal display after turning off rendering acceleration, please contact customer service to get help in time.